FAQ & Policies
FAQ & policies
Practical answers, without the spa guesswork.
Open the question you need. If something is not covered, contact the studio before your appointment.
How do I choose between Restorative and Therapeutic Massage?
Choose Restorative Massage when you want a full-body session with adaptable pressure and general attention to tension. Choose Therapeutic Massage when you want more time directed toward specific areas, movement restrictions or recurring tightness. Neither option requires the massage to hurt.
Does deep pressure mean better results?
No. More pressure is not automatically more effective. Useful pressure is the amount your body can respond to without unnecessary guarding. We can work gradually and adjust throughout the session.
What if I am not sure which facial to book?
Choose the facial length that feels right and add a note about your skin. We will review sensitivity, current products and goals before deciding how to use the appointment.
Do I have to talk during my appointment?
No. Some clients enjoy conversation and others prefer quiet. Both are completely normal.
What should I wear?
Wear anything comfortable to arrive in. For massage, you undress only to your comfort level and remain professionally draped. For Reiki or some focused services, you may remain fully clothed.
Is Quill & Lotus LGBTQ+ welcoming?
Yes. Quill & Lotus welcomes LGBTQ+ clients and provides care with respect for identity, boundaries and individual comfort.
Do you provide couples massage?
Traditional same-room couples massage is not routinely offered. Coordinated appointments with another independent therapist may occasionally be available and take place in separate rooms. Contact the studio before booking.
Do you offer mobile massage?
Limited mobile massage is available for approved locations. Current recorded pricing is $200 for 60 minutes and $250 for 90 minutes, with additional travel fees possible outside the standard area.
Is massage the same as physical therapy?
No. Massage at Quill & Lotus does not diagnose or treat medical conditions and is not a substitute for physical therapy or medical care. The studio is located inside Shipton Physical Therapy, but the businesses and services are separate.
What is your cancellation policy?
Booking, cancellation and late-arrival terms are displayed in Fresha during checkout. Please review them before confirming. The current cancellation window and fee must be inserted here before publishing.
Are gift cards available?
Yes. Digital Fresha gift cards are available online and can be used toward eligible services.
Where should I park?
Parking is available along the building. The studio is on the second floor and may be reached by exterior stairs or elevator access through the call box.
Professional-boundary policy
All services are licensed, professional and nonsexual. Inappropriate requests or behavior will end the appointment and may result in the full service charge and refusal of future bookings.